13. Troubleshooting

13.1. Connecting to userstores

If you have problems with the initial connection to your userstore, please check the log file /var/log/linotp/linotp.log for some occurrences like module not found. This may indicate, that you are missing some Python modules.

13.2. Distribution not Found: LinOTP2

The error message:

pkg_resources.DistributionNotFound: LinOTP

will appear, when the LinOTP Python modules are not installed into your system correctly. There might be a problem with your Python search paths. See section Python search path.

13.3. SQLAlchemy error

During installing or upgrading a LinOTP debian package you might get the error:

sqlalchemy.exc.OperationalError: (OperationalError) (1045, "Access denied for user 'linotp2'@'localhost' (using password: YES)") None None

This indicates that you either entered a wrong password for the linotp mysql user or that you changed the password manually. You can solve this problem by reinstalling:

dpkg –purge linotp
dpkg -i linotp-....

the LinOTP package.

13.4. Access denied for user root@localhost

During installing or upgrading a LinOTP debian package you might get the error:

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES)

During the first installation process you entered an SQL user, that did not exist yet. But you either entered a wrong root password or the installer process does not remember the root password correctly (in fact the installer process does not remember the root password, so it will use no password).

You can resolve this issue by:

dpkg –purge linotp
dpkg -i linotp-....